Cancellation & Refund Policy
At Meghayu.com, customer satisfaction is our top priority. We strive to make your shopping experience smooth, transparent, and worry-free. Please review our Cancellation and Refund Policy below:
1. Order Cancellation
You can cancel your order within 12 hours of placing it or before it is shipped, whichever is earlier.
To cancel an order, please contact our customer support team via info@meghayu.com or call us at +91 9930537977 with your order details.
Once the order is shipped, it cannot be cancelled. However, you may initiate a return as per our return policy.
2. Refund Policy
If your order is cancelled before shipping, a full refund will be processed to your original method of payment within 5–7 business days.
In case of a return, once we receive and inspect the product, we will initiate the refund process. This may take 5–7 business days after the return is approved.
3. Return Eligibility
Returns are accepted under the following conditions:
The product is damaged, defective, or incorrect.
You contact us within 48 hours of delivery.
The item is unused, in original packaging, and with all accessories/tags intact.
Please note: We do not accept returns for items that are used, damaged due to misuse, or returned without original packaging.
4. Non-Refundable Items
Gift cards or promotional vouchers
Items purchased during clearance sales or marked as non-returnable
Products damaged after delivery due to mishandling
5. Shipping Costs for Returns
If the return is due to an error on our part (e.g., wrong or damaged product), we will cover the return shipping charges.
If the return is for any other reason, the shipping costs must be borne by the customer.
6. Need Help?
If you have any questions or concerns regarding your order, cancellation, or refund, please reach out to us:
📧 Email: info@meghayu.com
📞 Phone: +91 9930537977
📍 Address: 501, Homeo House, 15th Road, Opposite to Starbucks, Khar West, Mumbai 400052